Contact Us
Order Information
Order changes
Backorders
Returns & Exchanges
Security & Privacy
|
|
Order Information
Orders are processed the same day they are received. If you have received an Order Confirmation from us, then your order has been processed. In-Stock orders placed Monday-Friday by 3pm EST are shipped the same day the order is processed. Please allow an additional two days for delivery when placing an order on a holiday. We do not ship internationally.
|
|
Order changes
If you need to make a change on an order you have placed, please contact us as soon as possible at 1-888-482-7735. We will make every effort to change your order as requested, but it is possible that your order may have already shipped and further action may be required to correct it.
|
|
Backorders
In the rare instance that an item may be out of stock and on back order, notification will be sent as soon as possible advising of this.
|
|
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return it (in new condition) within 10 days for a complete refund of the purchase price of the product and sales tax (if applicable).
There is a 20% restocking fee that will be assessed on all returns with the exception of items that are received in a damaged condition.
Please call Customer Service at 1-888-482-7735 to initiate the return process. We are unable to credit you for handling charges. Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 21 business days from the date you return your package for your refund to be credited or your exchange to be completed.
Please note that there are no refunds on custom orders.
|
